Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

When you register for an account or use hoki69 services, we collect the following personal information that you voluntarily provide:

• Account Registration Data: Full name, date of birth, email address, phone number, residential address, and username/password you choose for your account.
• Identity Verification (KYC) Data: Government-issued identification documents (Indonesian KTP or passport), proof of address (utility bills or bank statements), photographs for facial recognition verification, and proof of payment method ownership.
• Financial Information: Bank account details (account number, bank name, account holder name), e-wallet information (OVO, DANA, GoPay, ShopeePay account details), transaction history, deposit and withdrawal records, and bonus activity.
• Communication Data: Messages sent through our customer support channels, emails, live chat conversations, WhatsApp communications, feedback surveys, and any other correspondence with hoki69.
• Responsible Gaming Information: Deposit limits you set, self-exclusion preferences, session time limits, and records of responsible gaming tool usage.

1.2 Information Collected Automatically

When you access and use hoki69 services, we automatically collect certain technical and usage information:

• Device Information: IP address, device type and model, operating system and version, browser type and version, screen resolution, device identifiers (IMEI, Android ID, IDFA), and mobile network information.
• Usage Data: Pages visited, games played, bets placed, login/logout times, session duration, click patterns, feature usage, search queries, and referral sources.
• Location Data: Approximate geographic location derived from your IP address to ensure compliance with jurisdictional restrictions and detect fraudulent activity.
• Cookies and Similar Technologies: Session cookies, persistent cookies, web beacons, pixel tags, and local storage data to remember your preferences, authenticate your session, and analyze platform performance.

1.3 Information from Third Parties

We may receive information about you from third-party sources including payment processors who confirm transaction details, identity verification services that validate your KYC documents, fraud detection services that assess account risk, game providers who report gameplay statistics, and social media platforms if you choose to link your accounts. This information helps us verify your identity, prevent fraud, and improve our services.

2. How We Use Your Information

2.1 Service Provision and Account Management

We use your personal information to:

• Create and manage your hoki69 account
• Process your registration and verify your identity through KYC procedures
• Authenticate your login and maintain account security
• Enable you to access and use our casino games, sports betting, live dealer tables, and lottery services
• Track your gaming activity, transaction history, and account balance
• Process deposits, withdrawals, and payment transactions
• Apply bonuses, promotions, and loyalty rewards to your account
• Provide customer support and respond to your inquiries

2.2 Legal and Regulatory Compliance

We process your information to comply with legal obligations, including:

• Verifying that you are 21 years of age or older as required by Indonesian regulations
• Conducting anti-money laundering (AML) checks and reporting suspicious transactions
• Maintaining records for financial auditing and regulatory reporting purposes
• Responding to lawful requests from government authorities, law enforcement, or regulatory bodies
• Enforcing our Terms and Conditions and investigating violations
• Detecting and preventing fraud, account abuse, bonus abuse, and illegal activity

2.3 Platform Improvement and Personalization

We analyze your usage data to:

• Understand how players interact with our platform and identify areas for improvement
• Personalize your gaming experience based on your preferences and play history
• Recommend games, betting markets, and promotions that match your interests
• Test new features, conduct A/B testing, and optimize user interface design
• Monitor platform performance, identify technical issues, and improve system reliability
• Analyze trends in player behavior to inform business decisions

2.4 Marketing and Communication

With your consent, we use your contact information to send promotional emails, SMS messages, and push notifications about new games, special bonuses, tournament invitations, and platform updates. You can opt out of marketing communications at any time by clicking the unsubscribe link in emails, adjusting your notification preferences in account settings, or contacting customer support. We will continue to send transactional communications (deposit confirmations, withdrawal updates, account security alerts) regardless of your marketing preferences.

2.5 Responsible Gaming and Player Protection

We use your activity data to monitor for signs of problem gambling, enforce deposit limits and self-exclusion requests, provide responsible gaming tools and resources, identify unusual betting patterns that may indicate addiction, and comply with our duty of care obligations. Your wellbeing is our priority, and we take responsible gaming seriously.

3. How We Share Your Information

3.1 Service Providers and Business Partners

We share your information with trusted third-party service providers who assist us in operating our platform:

• Payment Processors: Banks, e-wallet providers, and payment gateways (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay) receive your payment information to process deposits and withdrawals.
• Game Providers: Software providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming) receive limited data necessary to deliver game content and track gameplay for fairness verification.
• Identity Verification Services: KYC verification platforms receive your identification documents and personal details to confirm your identity and age.
• Cloud Storage and Hosting Providers: Infrastructure providers securely store your data on their servers with encryption and access controls.
• Customer Support Tools: Live chat, email, and helpdesk platforms process your support conversations to assist you effectively.
• Fraud Prevention Services: Security providers analyze transaction patterns and account behavior to detect and prevent fraudulent activity.
• Analytics Platforms: Data analytics tools process anonymized usage data to generate insights about platform performance.

All service providers are bound by strict confidentiality agreements and are only permitted to use your information for the specific purposes we authorize. We conduct due diligence on all partners to ensure they maintain appropriate security standards.

3.2 Legal and Regulatory Disclosure

We may disclose your personal information when required by law or in good faith belief that such action is necessary to:

• Comply with legal obligations, court orders, or government requests
• Cooperate with law enforcement investigations
• Respond to regulatory inquiries from gaming authorities
• Enforce our Terms and Conditions and protect our legal rights
• Investigate suspected fraud, money laundering, or other illegal activity
• Protect the safety, security, or property of hoki69, our users, or the public

3.3 Business Transfers

In the event that hoki69 undergoes a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity as part of the business transaction. We will notify you via email and prominent notice on our platform if your data is transferred and becomes subject to a different privacy policy.

3.4 What We Do NOT Share

hoki69 does not sell, rent, or trade your personal information to third parties for their marketing purposes. We do not share your data with advertisers or marketing agencies. Your information is only shared as described in this policy to provide services you have requested or as required by law.

4. Security Measures

4.1 Technical Security

hoki69 implements industry-standard security measures to protect your personal information:

• Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption, ensuring that sensitive information cannot be intercepted during transmission.
• Secure Storage: Personal data is stored on secure servers with encryption at rest. Financial information and passwords are encrypted using one-way hashing algorithms.
• Access Controls: We implement role-based access controls ensuring that only authorized personnel with legitimate business need can access personal data. All access is logged and monitored.
• Firewall Protection: Our infrastructure is protected by enterprise-grade firewalls that prevent unauthorized access and block malicious traffic.
• Two-Factor Authentication: We offer optional two-factor authentication (2FA) for account login, adding an extra layer of security beyond passwords.
• Regular Security Audits: Independent security firms conduct periodic penetration testing and vulnerability assessments to identify and remediate potential weaknesses.

4.2 Organizational Security

Beyond technical measures, we maintain strict organizational policies:

• All employees receive regular training on data protection and privacy best practices
• Staff sign confidentiality agreements and are prohibited from accessing or using personal data for unauthorized purposes
• We maintain incident response procedures to quickly address any data breaches or security incidents
• Background checks are conducted on employees with access to sensitive data
• We enforce a clean desk policy and secure disposal of documents containing personal information

4.3 Your Security Responsibilities

While we implement strong security measures, you also play a critical role in protecting your account. Never share your password with anyone, use a strong unique password combining letters, numbers, and symbols, enable two-factor authentication on your account, log out after each session especially on shared devices, keep your contact information current so we can reach you about security alerts, and report any suspicious activity immediately to customer support.

5. Cookies and Tracking Technologies

5.1 What Are Cookies

Cookies are small text files placed on your device by websites you visit. They allow websites to recognize your device, remember your preferences, and improve your experience. hoki69 uses cookies and similar technologies including web beacons, pixel tags, and local storage to deliver and enhance our services.

5.2 Types of Cookies We Use

Essential Cookies: Required for the platform to function. These cookies authenticate your login session, remember your language preference, maintain your shopping cart state, and enable secure payment processing. Without these cookies, you cannot use hoki69 services.

Functional Cookies: Enhance your experience by remembering your settings and preferences such as username for faster login, display preferences (grid view vs. list view), notification settings, and recently played games.

Analytics Cookies: Help us understand how you use our platform by tracking pages visited, time spent on pages, games most frequently played, features most commonly used, and error messages encountered. This data is aggregated and anonymized.

Performance Cookies: Monitor platform speed, uptime, and technical performance to help us identify and fix issues quickly, ensuring a smooth gaming experience.

5.3 Managing Your Cookie Preferences

You can control cookies through your browser settings. Most browsers allow you to block all cookies, accept only first-party cookies, delete cookies after each session, or selectively accept/reject cookies. However, disabling essential cookies will prevent you from using hoki69 services. Blocking functional and analytics cookies may reduce functionality but will not prevent you from playing games or placing bets.

6. Your Privacy Rights

6.1 Right to Access

You have the right to request a copy of all personal information we hold about you. Contact our support team with a verified request, and we will provide a complete data export within 30 days in a commonly used electronic format (PDF or CSV). This includes your account details, transaction history, KYC documents, support conversations, and login logs.

6.2 Right to Correction

If any of your personal information is inaccurate or incomplete, you have the right to request correction. You can update most information directly through your account settings (email, phone number, address). For changes to verified information (name, date of birth), contact support with documentation to support the correction. We will review and update your records within 7 business days.

6.3 Right to Deletion

You may request deletion of your personal data in certain circumstances such as when you close your account permanently, when the data is no longer necessary for the purposes it was collected, or if you withdraw consent for processing based on consent. However, we may need to retain certain information for legal compliance (financial records, KYC documents) for up to 7 years after account closure as required by anti-money laundering regulations.

6.4 Right to Object and Restrict Processing

You can object to certain types of data processing including marketing communications by opting out of promotional emails and SMS. You can restrict processing of your data by setting your account to "dormant" mode, which suspends gaming activity while preserving your data. However, you cannot object to processing that is necessary for legal compliance or fulfillment of our contract with you.

6.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, machine-readable format (CSV or JSON) and transmit it to another service provider. This includes your profile information, transaction history, gaming activity, and communications. Contact support to request a data export.

6.6 Right to Withdraw Consent

Where we process your data based on your consent (marketing communications, non-essential cookies, optional data collection for personalization), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.

7. Data Retention

hoki69 retains your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with legal obligations. Specific retention periods include:

• Active Account Data: Retained for the duration of your account plus 7 years after closure for financial compliance
• Transaction Records: Retained for 7 years after the transaction date as required by Indonesian financial regulations
• KYC Documents: Retained for 7 years after account closure for anti-money laundering compliance
• Support Conversations: Retained for 3 years for quality assurance and dispute resolution
• Marketing Consent Records: Retained for 2 years after consent withdrawal to demonstrate compliance
• Anonymized Analytics Data: May be retained indefinitely as it cannot identify you personally

After retention periods expire, we securely delete or anonymize your data. Deletion methods include overwriting data multiple times, cryptographic erasure of encryption keys, physical destruction of storage media, and verified deletion from all backup systems.

8. Children's Privacy

hoki69 services are intended exclusively for adults aged 21 years and older. We do not knowingly collect personal information from individuals under 21. Our registration process requires date of birth verification, and we conduct mandatory KYC checks using government-issued identification to verify age before allowing withdrawals.

If we discover that we have inadvertently collected information from someone under 21, we will immediately delete their account, permanently ban their device and IP address, and erase all associated personal data. If you believe a minor has created an account on hoki69, please contact us immediately at [email protected] with details so we can investigate and take appropriate action.

Parents and guardians should monitor their children's online activity and use parental control software to prevent access to online gaming platforms. We support initiatives to protect minors from gambling harm.

9. Changes to This Privacy Policy

hoki69 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or business operations. When we make material changes that significantly affect how we collect, use, or protect your information, we will notify you by:

• Sending an email to the address registered on your account at least 30 days before changes take effect
• Displaying a prominent notice on our homepage and login screen
• Requiring you to review and accept the updated policy before continuing to use services

For minor changes (clarifications, formatting, contact information updates), we will update the "Last Updated" date at the top of this document and post the revised policy without separate notification. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of hoki69 services after any changes take effect constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you must stop using our services and may request account closure and data deletion.

10. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact our Data Protection team:

• Email: [email protected] (Subject: Privacy Inquiry)
• Live Chat: Available 24/7 through the hoki69 platform
• WhatsApp: Available 24/7 for Indonesian players (ask for Data Protection team)

For data subject rights requests (access, correction, deletion), please include your full name, account username, email address registered on your account, description of your request, and proof of identity (to prevent unauthorized access). We will respond to all verified requests within 30 days.

If you are unsatisfied with how we have handled your privacy concern, you may have the right to lodge a complaint with your local data protection authority. However, we encourage you to contact us first so we can address your concerns directly.